“I’ve bought $40 cakes that look 1000x better,” commented one user. “It’s not disrespectful to expect quality,” Freeman hit back in the text message - and other TikTokers agreed, championing the customer for her demand that the situation be rectified and bashing Allen’s artistry. That’s the problem,” said Freeman, who told The Post that Allen’s response was “unprofessional,” and attached a photo as evidence.Īllen, who also teaches cake-decorating classes, argued that her time and efforts constitute the price, no matter if the cake came out as expected or not, calling the disgruntled customer “disrespectful.” TikTok/afreebirdĪmid the heated exchange, Allen claimed she wasn’t sure “where the confusion was” and explained to the unsatisfied customer how the rainbow cakes are typically made. TikTok/afreebird In her video, she says she wasn’t trying to ruin Allen’s business. Freeman shared messages between herself and Allen on TikTok. The final product at the center of the controversy was covered in sprinkles with “happy birthday” scrawled messily – the literal and metaphorical icing on top. In response, Freeman posted a photo of the colorful confection alongside the Facebook correspondence between herself and Allen. “I complained because $84 is a lot of money to me, and I felt ripped off,” Freeman previously told. “She even bashed us and put us on her Facebook page.” “She then got super defensive and very rude about the price of the cake, although this is exactly how we decorate all of our rainbow cakes,” Allen says in the video, on which the comments are turned off. She notes - somewhat sarcastically - that the sweet treats might vary in appearance because she doesn’t “individually place each sprinkle.” “We explained to her that all of her signature rainbow cakes are decorated this way and covered in sprinkles.” “Upon arrival, she seemed to be really surprised that the cake was covered in sprinkles,” Allen continues. The patron chose the 8-inch cake that serves 18 and goes for $75.99, plus tax. In the cake-making clip, Allen says the customer, Freeman, reached out to order one of the shop’s six-layer rainbow cakes that are covered in multicolor sprinkles - a bakery staple. TikTok/, kylieraeallenĬostco cake decorator’s epic fail leaves customers in stitches TikTok/trashyqweenz The end result was posted to TikTok by Freeman under an anonymous username as the drama unfurled online. Allen complained about a customer who was unsatisfied with her cake. On April 7, Allen posted a video slamming “one of the worst client experiences” she’s ever had, racking up 5.5 million views. The ensuing culinary drama - all taking place in the public forum - has since captivated tens of millions online. Instead, she received an off-kilter cake with some heavy-handed buttercream, uneven sprinkles and “Happy Birthday Trilby” scrawled haphazardly on top. “I was expecting it to look like a professional grade cake with even layers, clean edges and legible handwriting,” Freeman told The Post. This shopper bought a sweet treat, but all they were left with was a sour taste.Ī baker and customer’s heated exchange has resulted in viral vitriol on TikTok, in a contretemps dubbed #CakeGate by enthralled viewers.Īshleigh Freeman purchased a custom cake from Kylie Allen, the owner of West Virginia bakery Kylie Kakes Dessert Bar & Cafe, who promised to create her “signature” rainbow layered cake for the birthday occasion.īut Freeman complained to the shop owner about the $75 confection that lacked the quality promised in photos. McDonald’s fans thrilled by $9 sheet cake on ‘secret menu’ - but employees are cluelessĪ parent denied my kid cake at a birthday party for the pettiest reason I ordered an $800 birthday cake - it was an ultimate fail: ‘Cake-gate drama’ ‘Clumsy’ bride destroys $350 wedding cake: ‘I saw it happen in slow motion’
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